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ADP TotalSource

ADP TotalSource

Overview

What is ADP TotalSource?

ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like…

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Recent Reviews

ADP TotalSource Review

1 out of 10
April 29, 2021
We utilize ADP for their PEO Total Source which [I feel] has been an utter nightmare since the beginning. [I personally recommend] do not …
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Don't Do It

1 out of 10
February 03, 2021
Totalsource is used across our organization for payroll, benefits, and human resource management
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You can do better.

1 out of 10
December 30, 2019
We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Andrew Resnick | TrustRadius Reviewer
Andrew Resnick
Controller
Dolphin Machine LLC (Defense & Space, 11-50 employees)
Verified User
Director in Human Resources
Biotechnology Company, 51-200 employees
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Product Details

What is ADP TotalSource?

ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.

ADP TotalSource Competitors

ADP TotalSource Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

TriNet are common alternatives for ADP TotalSource.

Reviewers rate Support Rating highest, with a score of 3.3.

The most common users of ADP TotalSource are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(68)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
December 01, 2023

Avoid ADP TotalSource if you plan on relying on them for payroll and technical support

Verified User
Director in Human Resources
Biotechnology Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Leveraging the purchasing power of ADP, we were able to create a strong benefits offering for our employees. ADP Workforce Now also serves as an HRIS for us. We use it across our organization (100 employees), for the entire lifecycle of an employee. While the benefits package has served us well, in my experience, the customer service function is so poor that I wish we never partnered with them as a PEO.
Pros and Cons
  • Benefits value
  • Global Solution
  • Workforce Now as a software is very poor. I think it looks and feels like a platform created 15 years ago
  • In my experience, customer service is awful
  • In my experience, Workforce Now somehow manages to break itself frequently. I discover bugs on a weekly basis.
  • In my opinion, the promises the sales team make during the sale cycle is a smoke screen.
Likelihood to Recommend
I was warned about ADP’s terrible customer service record beforehand but I was assured throughout the process that it was not an issue. In my experience, it's worse than any other organization I have interacted with, professionally and personally. I can't recommend them as a PEO to anyone for this reason. Technology-wise, in my opinion, they are just too far behind that even if their service function improved, there are too many competitors out there with current technology.
September 10, 2021

Talk to other companies before signing on!

Verified User
Manager in Human Resources
Airlines/Aviation Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
TotalSource as our PEO. We use the software as our HRIS/Payroll system. As of now, we don't use it across the whole organization for everything, but we will in the future. From a streamlining processes and receiving support standpoint it's been helpful thus far. They offer lots of assistance.
Pros and Cons
  • eliminate paper forms
  • help streamline processes
  • provide assistance with issues
  • the response times from the support staff could be a bit better
  • the implementation team just drops you
  • think they should hire more people to lessen the support staffs work load
Likelihood to Recommend
If you are looking for assistance with making sure your company is in compliance, I would highly recommend. If you are just looking for an HRIS system...stick to Workforce now. There's a lot of work involved in signing on with a PEO upfront and most people don't have the bandwidth to handle that during an implementation.
February 03, 2021

Don't Do It

Verified User
Administrator in Finance and Accounting
Construction Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Totalsource is used across our organization for payroll, benefits, and human resource management
Pros and Cons
  • Payroll is relatively straightforward
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Likelihood to Recommend
A "0" rating was not an option. ADP's handling of UI claims is non-existent, which caused our rate to double. Claims were ignored and responses filed late. Appeals filed late. Employee names were mixed up. ADP puts the blame on an outside vendor. Be aware, the state does not find "we have too much mail" a valid reason for non-responsiveness, and your business will pay the price, literally. Hiring ADP was the worst business decision we have ever made.
January 28, 2021

ADP TotalSource a lot of tools packed into one software.

TC
Tiffany Consalvo
Practice Administrator
Gilbertsville Veterinary Hospital (Veterinary, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP TotalSource was being used for onboarding new team members, payroll, vacation/sick time tracking, and onboarding new hires.
Pros and Cons
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
  • The system was really easy to use and the software was well built. We only had complaints with the customer service end.
  • When you contacted someone with a question, they would redirect you to a specific department. That department would sometimes take 3 - 4 days to get back in touch with you. This made for an inefficient working relationship.
  • During the sales calls we were promised the moon and that we would have a direct account manager. However, the manager was more like who we called to direct us to someone else. She never knew any details on any of our questions. (it was a waste of a position)
Likelihood to Recommend
ADP TotalSource is well suited for companies that manage many employees. It really breaks out each section into a different department. If this is how your business is setup and many larger companies are this would work well for you. In a smaller company where you are the payroll specialist, the benefits manager, etc. it was very inefficient to have questions answered when you had to wait days for an answer.
December 30, 2019

You can do better.

WS
Wallace Santos
CEO (Chief Executive Officer)
MAINGEAR (Computer Hardware, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for a live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
Platform: The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.
Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.
Pros and Cons
  • Not all team members are bad.
  • Online platform
  • Service
Likelihood to Recommend
I requested service termination for December 31st and they decided to terminate my service on December 27th. Leaving me hanging,
March 30, 2019

Account Representatives Leave Something to be Desired

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP TotalSource is being used as a Professional Employer Organization (PEO). As part of a larger organization, we allow the group to leverage or aggregate workforce toward better benefit offers (among other perks). Being a PEO service, we also look to ADP Totalsource for many functions that would normally be offered in house by a human resources department. Finally, the majority of our payroll-related services are executed by ADP.
Pros and Cons
  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
Likelihood to Recommend
ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
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